Exchange and Return Policy

Exchange and return policy

Overview

In Switzerland consumers have no statutory right of return or exchange.

We at Café Santa Helena voluntarily grant a costumer a right to change their purchase within 7 days from the date of purchase, if:

Your product has any damage. You must return it to us in the same packaging without any signs of tampering. We will not accept products that are open or show signs of use.

Thank you for your purchase! We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or an exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cafesantahelena.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.