Privacy Policy

1- Introduction

Welcome to Café Santa Helena!

Café Santa Helena (“us”, “we” or “our”) operates cafesantahelena.com (hereinafter referred to as Service).

Café Santa Helena belongs to:

Empyrium Trading SA

Via Giacomo Luvini, 7 – CH6900 Lugano / Switzerland

Our Privacy Policy governs your visit to cafesantahelena.com, and explains how we collect, safeguard, and disclose information that results from your use of our Service.

General information and mandatory information

We use your data to provide Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

2- Definitions

Service means the cafesantahelena.com website operated by Café Santa Helena.

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

Cookies are small files stored on your device (computer or mobile device).

Data Controller means a natural ou legal person who (either alone or jointly or in common with other persons) determines the purposesfor which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are Data Controller of your data.

Data Processors (or Service Providers) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Services Providers in other to process your data more effectively.

Data Subject is any living individual who is the subject of Personal Data. The user is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3- Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

4- Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (Personal Data). Personally identifiable information may include, but is not limited to:

1- email adress
2- First name and last name
3- Phone number
4- Adress, Country, State, Province, Zip/Postal code, City.
5- Cookies and Usage Data

We may use your Personal Data to contact you newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you acess Service by or through any device (usage data).

This Usage Data may include information such as your computer’s Internet Protocol adress (e.g. IP adress), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP adress of your device, your device operating system, the type of internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (location data). We use this data to provide feactures of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

1- Session Cookies- we use Session Cookies to operate our Service.
2- Preference Cookies- we use Preference Cookies to remember your preferences and variou settings.
3- Security Cookies- we use Security Cookies for security purposes.
4- Advertising Cookies- Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Other Data

While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual adress, telephone number (work mobile), details of documents on education, qualification, professional training, employment agreements, non disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.

5-Use of Data

Café Santa Helena uses the collected data for various purposes:

1- to provide and maintain our Service.
2- to notify you about changes to our Service.
3- to allow you to participate in interactive feactures of our Service when you choose to do so.
4- to provide customer support.
5- to gather analysis or valuable information so that we can improve our Service.
6- to monitor the usage of our Service.
7- to detect, prevent and address technical issues.
8- to fulfil any other purpose for which you provide it.
9- to carry out obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
10- to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.
11- to provide you with news, special offers and general information about other goods, services or events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
12- in any other way we may describe when you provide the information.
13- for any other purpose with your consent.
6-Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Also we will retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for long time periods.

7- Transfer of Data

Your information, including Personal Data, may be transferred to and maintened on-computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Switzerland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Switzerland and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Café Santa Helena will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8- Disclosure of Data

We may disclouse personal information that we collect, or you provide:

1- Disclosure of Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by piblic authorities.
2- Business Transaction
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
3- Other cases. We may disclose your information also:
3.1. To our subsidiaries and affiliates.
3.2. To contractors, service providers, and other third parties we use to support our business.
3.3. To fulfil the purpose for which you provideit.
3.4. For the purpose of including your company’s logo or website.
3.5. For any other purpose disclosed by us when you provide the information.
3.6. With your consent in any other cases.
3.7. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company our customers, or others.
9- Security of Data

The security of your data is important to us but remember that no method of transmission over the internet or method of eletronic storege is 100% secure. While you strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10- Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of you Personal Data.

If you wish to be informed what Personal Dat we hold about you and if you want it to be removed from our systems, please email us at info@santahelena.com

In certain circumstances, you have the following data protection rights:

1- the right to access, update or to delete the information we have on you.
2- the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
3- the right to object. You have the right to object to our processing of your Personal Data.
4- the right of restriction. You have the right to request that we restrict the processing of your personal information.
5- the right to data portability. You have right to be provided with a copy of your personal data in a structured, machine-readable and commonly used format.
6- the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

We will use the data you have provided solely to complete and process your order. Your data is transferring to the delivering shipping company, provided it is necessary for delivered goods.

Using technical and organizational measures, we secure our website and other systems against loss, destruction, access, modification or processing of your data by unauthorized persons. Despite regular checks, complete protection against all dangers is not possible.

According to the Federal Data Protection Act (DSG) you have a right to free information about your stored data (article 8 DSG) and a right to correction (article 5, para. 2 DSG). Requests for information may also be sent in eletronic form to the competent office. For questions regarding the procurement and processing of your personal data and for information and correction requests, please contact us through email info@santahelena.com

What you can do:

You can visit our website without disclosind any personal information. We only store data without reference to individuals. Example: the name of your Internet Service Provider, the site from which you have visited us, or the name of the file requested. This data is exclusively used to improve and evaluate our offer and is not traceable to you.

Personal data is only collected if provided voluntarily in the context of ordering, when opening an account or registering four our newsletter. We use the data you provide without your express permission solely to fulfill and process your contact inquiry.

On complection of the contract and full payment , your data will be blocked from further use and delected after the retention periods stablished by tax and commercial law, unless you have expressely consented to the further use of your data. When registering for our newsletter, your email adress will be used for promotional and informational purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

The Federal Act on Data Protection

According to the Federal Act on Data Protection (DSG) you have a right to free information about your stored data (Art. 8 DSG) and a right to rectification (art.5 para. 2 DSG). In addition, you may request your data to be delected or blocked, insofar as it is no longer needed for contract execution. Information, blocking or delection requests may also be sent eletronically to the appropriate authority. For all questions please contact us : info@santahelena.com

The guarantee of confidentiality of the personal data of the users of our website is important for Café Santa Helena.

Café Santa Helena as owner of the cafesantahelena.com is responsible for the processing of automatic files generated by gugagreen.com and guarantees the integrity and full compliance with the aplicable legislation, in the current version or in the version that will follow.

Uses for this Website

The use of the website presupposes the acceptance of this Privacy Policy. The Café Santa Helena reserves the right to change the terms of the Privacy Policy without prior notice. Therefor we recommend that you check our Privacy Policy regularly, so that you are always up to date.

Your right to privacy and data security is a priority concern. That’s why, when you visit our website, we help you keep control over your personal information.

In some areas of our website, we ask that you provide us with information that will allow us to improve your experience on the website, help you with questions related to the marketing of our products or keep in touch with you after your visit. Your participation is optional. For example, we request information as a customer:

register in our website, place an order, subscribe to our newsletter. In each of the situations described above, we may ask for your name, e-mail address, telephone number, as well as other similar information needed to register or subscribe to services and offers. If we request significantly different information, we will inform you.

The personal data collected is integrate into a database that is duly registered at Federal Data Protection (DSG). You may at any time stop receiving marketing information from the Café Santa Helena.

Why do we need personal data?

From time to time, we may send you information about our products and services, or other products and information that we think may be of interest to you, provided you have expressly authorized their sending. Only Café Santa Helena will send you this information directly. If you do not want to receive such information, you can mention it when registering on our website. Alternatively, at any time, you can opt out of receiving marketing information from our company by logging into the website and accessing the personal account section.

The Café Santa Helena is fully aware of the use and treatment to be given to user’s personal data. Which may be obtained through cafesantahelena.com website exclusively for the purpose of managing the services offered. Also for sending commercial communication of products or services that may be of interest.

The Café Santa Helena adopts all the technical and organizational measures necessary to guarantee the safety of personal data of users. To prevent its alteration, loss of unauthorized access. Taking into account the state of the technology, in accordance with the provisions of the aplicable legislation.

Personalization

There are technologies on the internet that help us to offer a personalized experience to visitors. Our website mainly uses “cookies” to determine what services and support information is appropriate for your computer and to maintain your shopping experience on our online store. The cookie is a small text file that the server can store on the computer’s hard drive to store some type of information about the user.

The cookies can only be read by the website that sent it. It is not an executable file nor can it propagate containing a virus. The use we make of cookies is only designed to provide you with a better experience. That is to say when using the cafesantahelena.com website and does not mean that we automatically know your information.

The Café Santa Helena has no desire or interest to infringe on your privacy while using our website. The user has the power to configure or turn off his cookies, in his browser options, or by making changes to the anti-virus program tools.

However, this may change the way you interact with our website or other websites. It may affect or not allow you to log in to programs, websites, etc. The user may exercise his right of access, cancellation, rectification, and opposition. Or by means of communication by writing to the Federal Data Protection or to info@santahelena.com

Passwords

It is your entire responsibility to keep your passwords or any information related to your account secret. We suggest that you be cautious and responsible whenever you are online. Although we do everything to protect your personal data, our company cannot guarantee the security of any information that is transmitted to us.

Pursuant to Law 67/98, article 10, point 4, data subjects are informed that their personal data can circulate on the network without security conditions, thereby at the risk of being seen and used by unauthorized third parties.

Facebook Social Plugins

Social plugins of the social network Facebook are used, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook). The plugins are marked with a Facebook logo or the words “social plug-in from Facebook” or “Facebook Social Plugin.” You can find an overview of Facebook plugins and their appearance here: http://developers.facebook.com/plugins.

When you visit a page of our website that contains a social plugin, your browser makes a direct link to the Facebook servers. The content of the plugin is transferred from Facebook directly to your browser, which then embeds it into the page. Through the integrated plugin, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook.

IP Address

This information (including your IP address) is transmitted from your browser directly to a Facebook server in the USA and stored there. If you are logged into Facebook, Facebook can directly link your visit to our site to your Facebook profile. If you interact with the plugins, for example, press the “like” button or make a comment, this information is also transmitted directly to a Facebook server and stored there.

The information is also posted on your Facebook profile and displayed to your Facebook friends. To see the purpose and scope of data collection and the further processing and use of data by Facebook, and your rights and settings options to protect your privacy, please refer to the privacy policies of Facebook – http://www.facebook.com/policy.php.

If you do not want Facebook to directly associate the information gathered through our website with your Facebook account, you must log out of Facebook before visiting our website. You can also completely prevent the loading of the Facebook plugins by applying add-ons to your browser, for example, “Facebook Blocker” (http://webgraph.com/resources/facebookblocker/).

Customer Reviews

When you review a product offered by us, you grant us the exclusive and unlimited license for further use. We do not reserve the right to display a customer review shortened, modified, or omitting parts even for a limited period.

Customer evaluations reflect the opinion of the customer and do not necessarily reflect our opinion.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Link to Other Sites

Our Service may contain link to other sites that are not operated by us. If you click a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsability for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Sercices are not intended for use by children under the age of 18 (child or children).

Swiss Federal Act on Data Protection

The use and processing of personal data is regulated by law in Switzerland. The Swiss Federal Constitution states any natural person is entitled to their personal data being protected from misuse. To guarantee this protection, the Swiss government passed the Federal Act on Data Protection (FADP). Which has been in force since july 1993. According to the Federal Act on Data Protection, Personal data must always be processed in good faith. This means that the person concerned must be aware of that processing. If the purpose for the processing changes, consent must be obtained from the person concerned. (e.g. by having them accept a privacy policy).